Shipping policy
Last updated: June 15, 2026
Thank you for shopping with Cyclezshop. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
All orders are processed within 1–2 working days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During busy periods, processing times may be slightly longer.
2. Delivery Time
Standard UK Delivery
Estimated delivery time:
3–7 working days
Please note that delivery times are estimates and are not guaranteed.
Delays may occur due to:
- High order volumes
- Severe weather conditions
- Courier delays
- Public holidays
- Events beyond our reasonable control
3. Free Delivery
We offer FREE UK delivery on all bikes, with no hidden fees at checkout.
Additional shipping charges may apply to certain products or international orders and will be displayed during checkout before payment.
4. Shipping Destinations
We currently deliver within the United Kingdom.
If international shipping becomes available, eligible countries and shipping costs will be displayed at checkout.
5. Order Tracking
Where available, you will receive a shipping confirmation email containing tracking information once your order has been dispatched.
Please allow up to 24 hours for tracking information to become active.
6. Incorrect Address Information
Customers are responsible for providing accurate shipping information.
Cyclezshop is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete addresses provided during checkout.
7. Damaged or Lost Packages
If your order arrives damaged, faulty, or appears to be lost, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Photos of the package and product (if applicable)
We will work with the courier service to resolve the issue.
8. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Cyclezshop
Email: support@cyclezshop.shop
Phone: +44 01604 823092
Address: 5 Bouverie Way, SL3 7JZ, United Kingdom
