FAQs
Last updated: June 15, 2026
1. How long does delivery take?
Our standard UK delivery time is 3–7 working days after your order has been processed.
Please note that delivery times are estimates and may vary during busy periods, public holidays, or due to courier delays.
2. Do you offer free delivery?
Yes. We offer FREE UK delivery on all bikes, with no hidden fees at checkout.
3. Can I cancel my order?
Yes. You can cancel your order before it has been dispatched.
Once an order has been shipped, you will need to follow our Return & Refund Policy.
To request a cancellation, contact us as soon as possible.
4. How can I track my order?
If tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been dispatched.
Please allow up to 24 hours for tracking information to become active.
5. What payment methods do you accept?
We accept secure payment methods available during checkout, which may include:
- PayPal
Available payment methods may vary depending on your location.
6. What is your return policy?
Customers may return eligible items within 14 days of receiving their order, subject to our Return & Refund Policy.
Returned items must be unused and in their original condition.
7. What should I do if my order arrives damaged or incorrect?
Please contact us within 48 hours of receiving your order.
Include:
- Your order number
- A description of the issue
- Photos of the item and packaging (if applicable)
We will review the issue and arrange a replacement, repair, or refund where appropriate.
8. Do you ship internationally?
Currently, we primarily ship within the United Kingdom.
If international shipping is available, eligible countries and shipping costs will be displayed at checkout.
9. Can I change my order after placing it?
If your order has not yet entered processing or dispatch, we may be able to make changes.
Please contact us immediately after placing your order.
10. How can I contact Cyclezshop?
You can contact us using the following details:
Cyclezshop
Email: support@cyclezshop.shop
Phone: +44 01604 823092
Address: 5 Bouverie Way, SL3 7JZ, United Kingdom
11. Is my payment information secure?
Yes. Payments are processed through secure third-party payment providers. We do not store your full payment card details.
12. How can I exercise my privacy rights?
You may request access to, correction of, or deletion of your personal information by contacting us at:
